Request Support

Request specific subject lines like the following for better workflow and mangement.

• I can't open Outlook
• I cannot print from QuickBooks anymore
• I have a OneDrive file stuck in pending
• I need my Gmail password reset
• I need Adobe added to my computer
• I clicked a link in an email by mistake. Is it a problem?
• My computer is acting strange

Give as much information as you can and include the TechStar Asset Tag number (A1234) of the devices involved.

• For incidents involving systems that had been working, tell us the device and app that is having the problem and describe what is happening (or not happening).
• When requesting new services, be specific about what you need. Tell us the name of the application or the URL of the site you need access to.
• For password resets, tell us what account you want us to reset.

Your assistance is often needed to complete a task, so it's helpful if you provide a call back number and/or a time frame you are available to work with us.

Sometimes an issue can reoccur. If that happens you may search back through our email and send a response on the email that addressed the issue earlier. This is where you help yourself with clear request-specific subject lines.

If you are not into searching your old emails you are welcome to send a new email and state that the problem has happened before.

• Don't wait
  Some issues can be tracked but only if we receive the request in a timely manner.
• Don't add others to the email.
  Your support request email becomes a ticket in our ticketing system. Tickets can only be owned by a single individual. Adding others to the TO: CC: or BC: lines will not include them in the support process and will complicate communications.
• Don't request help and then vanish.
  We often need more information on the problem and require your assistance to access the machine. TechStar can not access your computer without your permission.