Managed IT Solutions

Why Managed IT?

Your outsourced IT Department

Optimized, performance driven, and streamlined are terms that will define your IT department when you partner with TechStar IT.

Your business needs to fire on all cylinders. A strategic approach to technology is essential for top performing teams. With decades of experience, TechSTar IT works with you to create a vision and develop IT support solutions that realize your unique goals.

What Does the Managed IT Solutions Department Do?

Your managed IT services partner is an external entity responsible for maintaining the processes and functions of your IT operations.

The exact nature of what your managed IT solutions provider will do depends on the demands of your business. As you measure potential partners against one another, identify your highest priority IT needs to ensure whatever IT solution you choose is able to meet them.

To help you kickstart this process, we outlined nine must-ask questions that can help guide your conversation with managed IT solutions providers.

Check out the nine questions below.

  • What is our asset management strategy?
  • Are we monitoring and receiving alerts properly?
  • Are we satisfied with the level of customer service from our IT department? Are support requests being addressed quickly and professionally?
  • Is the network properly documented?
  • Are we leveraging cybersecurity awareness training for our users?
  • Do we have a technology budget?
  • What is our security posture, where are the holes?
  • What can we be doing better?

This initial step allows you to better understand the current state of your IT and what the ideal future should look like for your business’s network systems. 

If you want to dive deeper, we offer strategic technology assessments that identify problem areas, redundant processes, and areas for improvement.

Request a strategic technology assessment!

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Strategic IT

Work with a team of seasoned professionals at TechStar IT to develop a sound managed IT strategy. Thanks to recurring quarterly meetings, your IT budget and business priorities are always aligned.

Protect Your Business

Who has your back? Are security best practices, like weekly user awareness training, being implemented? And how about security services on your network equipment and user endpoints? Are those correctly configured?

When you partner with TechStar, you get more than managed IT. You get peace of mind.

Support

It’s all about customer service and going the extra mile. At TechStar, The average response time for support is less than 12 minutes with a 95%+ satisfaction rating. Additionally, TechStar IT has you covered with emergency after- hour support. We got you!

Need Additional Help? Supplement.

Even with an existing IT department, resources and skill  sets may be lacking. TechStar can bridge the gap to help you meet deadlines and goals.

Looking for Full-Time Managed IT Help?

When you partner with TechStar IT Solutions, you gain an entire department with specializations in project management, IT security, and networking. If you host your IT in-house, you’ll be left with an individual, or a few people at most, who may be lacking these vital skill sets. Plus, you’ll still have to deal with the basics of employee management, like vacations, sick days, and health insurance.

Do You Require Unique Skills and Services?

We know your managed IT needs are as unique as your business. TechStar IT provides a wide array of services and skill sets to assist in your business challenges. From equipment procurement, to configuration and installation, our team works directly with you to provide solutions quickly and efficiently.

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In-House vs Outsourced IT Whitepaper

Hiring a managed IT vendor can increase efficiency, improve the quality of support, increase the effectiveness of services and resources, enhance end-user satisfaction, and reduce costs.

You rely on technology to help your business run efficiently. Despite this reliance, IT is most likely not one of your core competencies. Given this reality, just keeping your systems running can be a major undertaking that distracts you from business-building activities.

Some businesses rely on in-house IT staff for technical support, but this is not always all that it’s cracked up to be. An in-house IT department is generally only available for IT support during working hours – what do you do when they’re sick, on vacation, busy in a meeting, or overloaded during an IT crisis?