Managed IT Solutions

Why Managed IT?

Your outsourced IT Department

Optimized, performance driven, and streamlined are terms that will define your IT department when you partner with TechStar IT.

Your business needs to fire on all cylinders. A strategic approach to technology is essential for top performing teams. With decades of experience, TechSTar IT works with you to create a vision and develop IT support solutions that realize your unique goals.

What Does the Managed IT Solutions Department Do?

Your managed IT services partner is an external entity responsible for maintaining the processes and functions of your IT operations.

The exact nature of what your managed IT solutions provider will do depends on the demands of your business. As you measure potential partners against one another, identify your highest priority IT needs to ensure whatever IT solution you choose is able to meet them.

To help you kickstart this process, we outlined nine must-ask questions that can help guide your conversation with managed IT solutions providers.

Check out the nine questions below.

  • What is our asset management strategy?
  • Are we monitoring and receiving alerts properly?
  • Are we satisfied with the level of customer service from our IT department? Are support requests being addressed quickly and professionally?
  • Is the network properly documented?
  • Are we leveraging cybersecurity awareness training for our users?
  • Do we have a technology budget?
  • What is our security posture, where are the holes?
  • What can we be doing better?

This initial step allows you to better understand the current state of your IT and what the ideal future should look like for your business’s network systems. 

If you want to dive deeper, we offer strategic technology assessments that identify problem areas, redundant processes, and areas for improvement.

Request a strategic technology assessment!


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In-House vs Outsourced IT Whitepaper

Hiring a managed IT vendor can increase efficiency, improve the quality of support, increase the effectiveness of services and resources, enhance end-user satisfaction, and reduce costs.

You rely on technology to help your business run efficiently. Despite this reliance, IT is most likely not one of your core competencies. Given this reality, just keeping your systems running can be a major undertaking that distracts you from business-building activities.

Some businesses rely on in-house IT staff for technical support, but this is not always all that it’s cracked up to be. An in-house IT department is generally only available for IT support during working hours – what do you do when they’re sick, on vacation, busy in a meeting, or overloaded during an IT crisis?